At Eletro Place, we offer a 30-day money-back guarantee, giving you 30 days from the date of purchase to initiate a return request. Please refer to our refund policy for detailed instructions.

Eligibility for Return

To qualify for a return, your item must meet the following criteria: it should be in the same condition as received, unused, and in its original, unaltered packaging. Please include all accompanying items, such as user manuals, parts, and accessories. Unfortunately, any return showing signs of being opened, used, or damaged will forfeit eligibility for a refund or exchange.

Please note that our return policy does not apply to cases of change of mind or compatibility issues if the product packaging has been unsealed. Ensure your device is compatible with our products before purchase.

Return Process

To start a return, please log into your account and request a return through the designated section on our website.

Initiate the return process within 30 days from the date of purchase. Returned items must include all accessories and parts in the original packaging. Missing items will void the 30-day money-back guarantee.

After Approval

If your return request is approved, please note that you are responsible for covering the return shipping costs, as well as any applicable fees, including a restocking fee of €10, or between 10% and 25% of the order value. Shipping costs are non-refundable.

For any questions regarding returns, you can always reach us at contato@eletroplace.com.

Customs Duties, Taxes, and Fees

For returns from outside the European Union, please be aware that you are responsible for any customs duties, taxes, and fees associated with the return. If the return package is delayed in customs, you must resolve the issue and cover any additional costs. We cannot retrieve packages held in customs or cover associated fees.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom products (such as special orders or personalized items). If you have any questions or concerns about your item, please contact us. Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you receive the desired item is to return the original item, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you will be automatically refunded via your original payment method. Please remember that your bank or credit card provider may take additional time to process and post the refund.

Privacy and Data Protection

In accordance with the General Data Protection Regulation (GDPR), Eletro Place respects your privacy. Any personal data you provide during the return process (such as your name, address, or email) will only be used for processing your return and refund requests. For more information, please refer to our Privacy Policy.

Complaints and Disputes

If you are not satisfied with the resolution of your return or refund, please contact us at contato@eletroplace.com. We will address your complaint promptly and in accordance with relevant consumer protection laws. If necessary, we will guide you through the process of filing a formal dispute or seeking alternative dispute resolution.

Return Packaging Instructions

Please ensure that the item is carefully packed to avoid damage during return shipping. For fragile items, please use additional padding and ensure the product is securely enclosed in its original packaging. If the return is damaged due to improper packaging, we may not be able to process the refund or exchange.

Tracking Your Return

If you are required to cover the return shipping costs, we recommend using a trackable shipping service to return your item. Keep the tracking number until we have confirmed receipt and processed your refund. We cannot guarantee refunds or exchanges for items that are not returned using a trackable method.

Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you may be eligible for a gift exchange or store credit, rather than a refund. Please contact us for further instructions on returning a gift.

Consumer Protection Rights

Your statutory rights under consumer protection laws are not affected by this return and refund policy. If you are a consumer residing in the European Union, you have the right to return goods within 14 days for any reason, as outlined by EU consumer law.