Important Information for EU Customers and Delivery Compliance

We deliver to all countries within the European Union. The estimated delivery time for your order is between 5 to 10 business days, depending on your location and the nature of the products ordered. Please be aware that delivery times may vary due to factors such as:

• Peak periods (e.g., holidays or promotional events)
• Customs processing: Customs procedures may occasionally cause delays, which are beyond our control.
• Product availability: Items with extended lead times or backorders may take longer to arrive.

Delivery Charges
Delivery charges are calculated during checkout based on your delivery address and the details of your order (including the weight and dimensions of the items). Please note that additional taxes, customs fees, or duties may apply depending on the country of delivery. These charges are not included in the product price and will be calculated separately at checkout.

We aim to provide accurate and timely delivery estimates, but please understand that unforeseen circumstances may impact delivery times.

Transparency
In line with EU consumer protection regulations, it is essential to be transparent about potential additional charges that may apply at the time of delivery, such as customs fees or import duties. Ensuring that customers have the opportunity to review and acknowledge these charges at checkout is critical for compliance with both EU law and Google Merchant policies.

Clear Communication
The mention of "business days" and "customs processing" is helpful. However, for enhanced clarity and accuracy, consider expanding on the potential variations in delivery times by explicitly referencing “processing times” related to both order fulfillment and customs clearance. This would make the shipping terms even more transparent for customers, reducing any potential confusion.

Customer Rights
It’s important to outline clearly the customer’s right to modify or cancel their order in case of significant delivery delays or any issues with the product (such as defects or damages). This should include information on how customers can return or exchange products, in accordance with EU consumer rights laws, and ensure the process is as straightforward as possible.